CDS Terms & Conditions

Call-Outs

Callouts are charged on a scale fee basis within the local area. Beyond this area call-outs are charged per half hour driving time at our traveling rate.

Any customer requesting a site visit for any purpose may be charged for the callout plus time on site at the usual rate.

Where customers request a visit regarding new business or request a particularly large job we may, at our discretion, choose to waive the fee.

Where callouts are requested by clients for any reason these will be charged irrespective of whether repairs or other work is completed unless the failure to complete is as a result of a failure of CDS to attend or complete the work (i.e. If a client decides after being visited that they do not want work carried out for any reason such as costs, timescale, etc. and the customer requested a callout then the customer is still liable for the callout and time on site)

Home users and small businesses please see the section Terms for Domestic Customers for full details.
Reading Terms