CDS Terms & Conditions
IMPORTANT: Terms for Domestic and non-Account customers.
Please read this as it explains clearly what you can
expect from us.
We have a policy of quoting prices excluding VAT, so we
will state when quoting prices that VAT will be added at
the usual rate. If in doubt, please ask, as we believe
in giving the correct price for the job so that
customers know exactly what they are due to pay.
When we undertake a job, we will supply an estimate for
the cost. If the client agrees that cost, and the work
is completed to the client's satisfaction, the client
will be due to pay the agreed cost.
In cases where we are unable to predict an accurate cost
without further diagnosis, we will give a threshold cost
beyond which we will not charge without contacting the
customer. If the customer considers this to be too
great the customer may cancel the job at no charge.
If the customer agrees the threshold cost we will work
up to this threshold cost. If the job in fact costs
less than the threshold cost we will charge the actual
cost not the threshold cost, so the customer only pays
for work that is needed and actually carried out.
If the cost is likely to exceed the threshold cost and
we contact the customer with a revised cost, the
customer may choose to reject the revised cost and
cancel the job should they wish and there will be no charge.
All jobs start at our hourly rate plus VAT and are charged
per half-hour thereafter.
Callouts are charged PER VISIT if the customer requests a
visit. Callouts are chargeable regardless of whether a
fix is agreed or not and will include a minimum of half
an hour for labour. This will be made clear to the caller
at the time of calling.
If the visit requires a
return, i.e. A pickup and a drop off, the drop off
Lost visits/no-shows/late cancellations charged half
an hour + callout.
Standard Costs for jobs that include reinstall and Data
Transfer are quoted on the basis that all factory-supplied
software is provided to us by the customer together with
legitimate product keys where appropriate. If software
keys or software are provided that the software manufacturer
deems to be invalid or illegal, the customer will be
given the opportunity to purchase a legal license. The
customer will be liable for the cost of this license
plus any consequential time used in obtaining and installing
the legal software. Should the customer choose not to
purchase a legally licensed product they will still be
liable for the full cost of the job.
Data transfers are based on transferring/restoring 1 Mail
Account, factory default software and the My Documents
folder. Additional accounts /data/software will be
charged based on time taken.
All additional work is charged on the hourly rate per half hour.
Additional work and lost time resulting from the failure of
other suppliers, i.e. Broadband service providers, telecoms,
etc. will be charged at standard rate or a chargeable
return visit must be arranged.
Additional work involving the transfer/install
of software, data not contained in My Documents
Folder, multiple accounts, etc. will be charged.
Additional work resulting from hard disk failures/data
loss will be charged.
Unfortunately this may lead to some work becoming less
cost-effective for domestic users with more than one
user account, complex installations or problems resulting
from previous work done badly by other repairers. We must
maintain our high quality of service so it is no longer
possible to absorb additional time resulting from
unforseen or undisclosed circumstances.